Refund policy

7-day returns & exchanges

We want you to feel good about your XMYPICK purchase. You can request a return or exchange within 7 calendar days of delivery, including for fit or a change of mind. Your request must reach us within this window; the return parcel does not need to reach us within 7 days.

Return condition

Please return your item in the same condition as delivered, with all original tags attached, its original packaging and every included part or accessory.

  • Clothing must be unused, unworn, unwashed and unaltered, without stains, odours or damage caused after delivery.
  • Sarees and any included blouse fabric must remain uncut, unstitched and unaltered for fit or change-of-mind returns.
  • Keep your order number, receipt or another proof of purchase.

These condition requirements do not prevent you from reporting an item that arrived damaged, defective or incorrect.

Free return shipping

XMYPICK covers all return shipping, including fit and change-of-mind returns and items received damaged, defective or incorrect. Contact us first so we can arrange the pickup or provide the appropriate return instructions. If a pickup is unavailable at your location, we will agree an alternative at our cost. Please do not send a parcel without our return instructions.

How to request a return or exchange

Message us on WhatsApp at +91 90008 62555 or email support@xmypick.com. Include your order number, the item and whether you would like a refund or exchange. We will guide you through the next steps.

Exchanges

Exchanges are subject to stock availability and inspection of the returned item. If your preferred replacement is unavailable, you can choose a refund or another available item. We will confirm any price difference with you before proceeding.

Damaged, defective or incorrect items

Please contact us as soon as you notice an issue. Your order number and clear photographs of the item and packaging help us resolve it. We will review the issue and arrange the appropriate replacement or refund, with return shipping paid by XMYPICK. Your rights under applicable consumer law are unaffected by the 7-day window or the normal return-condition requirements.

Refunds

We will notify you after receiving and inspecting the return. Once approved, we will issue the refund to your original payment method within 10 business days. Your bank or payment provider may need additional time to show the credit. If you have not received it more than 15 business days after approval, please contact us.

This policy applies to orders placed from 21 September 2026. Earlier orders retain the return terms offered at the time of purchase. Nothing in this policy limits your rights under applicable consumer law.